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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of JOHN WASHBURN

JOHN WASHBURN

May 8, 2026

5  out of  5
rating by JOHN WASHBURN
"It was time for me to visit the insurance world for a comparison quote, so I could intelligently understand where I stood with my current Car & Home coverage. I visited STATE FARM/ Dawn Moore Jones, Agent, Wilmington, Delaware for my process and insurance journey. I met with Agent, Maria Castillo, it was immediate evident her professional rapport, expertise and service that was walking me through to a better understanding of insurance and my coverage scenario. With a new understanding/knowledge and Quote from STATE FARM, it was easy and evident to know that I had to leave my present carrier, and move to the exceptional services and coverage that STATE FARM was able to provide. Thank you, Maria Castillo & STATE FARM / Dawn Moore Jones, Agent, to who and what your represent. With gratitude, John A.Washburn"
We responded:
"John, thank you so much for taking the time to share your experience and leaving us such a great review! I'm so glad Maria was able to walk you through your auto and home coverage options with clarity, professionalism, and care. I truly appreciate your trust in Maria and the Dawn Moore Jones State Farm Team. We look forward to being here for you and sincerely appreciate your business. Please don't hesitate to reach out to us. Thanks again!"
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Laura Ellis

May 8, 2026

5  out of  5
rating by Laura Ellis
"Maria was helpful and informative. I can't ask for more."
We responded:
"Thank you for the amazing review! I'm so glad to hear Maria was helpful and informative. I’ll be sure to share your feedback with her. Thanks again for choosing us!"
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Kathy Fritz

May 8, 2026

5  out of  5
rating by Kathy Fritz
"Beatrice was very helpful in my decision to change Auto and homeowner insurance. She was not hounding me every second and was very polite and helpful. I chose to go with State Farm because of Beatrice and her customer service!"
We responded:
"Thank you so much for the kind review! I’m really glad Beatriz could make the process of switching your auto and homeowners' insurance easier and pressure-free. I truly appreciate you choosing State Farm, and I’m here anytime you need help or have questions. Thanks again!"
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Guy Thornton

May 8, 2026

5  out of  5
rating by Guy Thornton
"As always I received great customer service!"
We responded:
"Thanks, Guy, for leaving us this awesome review! We appreciate you and your business."
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Alex Jacobson

May 7, 2026

5  out of  5
rating by Alex Jacobson
"I was pleasantly surprised how effective Olga encouraged me to change service after 21 years of coverage by other insurance company to her - by showing superiority of the State Farm over my previous carrier. Great job, Olga"
We responded:
"Thank you so much for the kind words! I’m really glad that Olga could help you compare your coverage and see the value State Farm offers. We truly appreciate your trust after 21 years with your previous carrier, and I’m here anytime you have questions or want to review your policy. Welcome aboard!"
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F ZSAZANNE GROSS

May 5, 2026

5  out of  5
rating by F ZSAZANNE GROSS
"Agent Marie is very knowledgeable and she went above and beyond to save me some money. I never had any issues with Statefarm. When I had an accident they were right there, ordered my rental, someone picked me up. Also got my car to the auto shop. Do yourself a favor and have a piece of mind. That your covered. And when you bundle you get an even bigger discount. STATEFARM TALKS MY LANGUAGE “ drive safe save money"
We responded:
"Thank you so much for the amazing review! I’m really glad Maria could help you save money and that State Farm made your accident claim experience smooth. From arranging the rental and pickup to getting your car into the shop. We work hard to make sure you feel protected and taken care of, and I truly appreciate you trusting me with your coverage. Thanks again for the recommendation, and please reach out anytime you need anything!"
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Erica P

May 1, 2026

5  out of  5
rating by Erica P
"Worked with Olga for auto insurance and ended up changing auto AND home to State Farm. We ran into a few hiccups along the way (computers weren't cooperating), but she was patient and polite the whole time. Explained everything and went into additional details as needed. Answered all questions with a smile (yes I could hear it in your voice). Not one time did I feel rushed. Give them a call and see what you can save! I save a considerable amount monthly and even added things on homeowners for next to nothing of what I pay now. You never know who can help you save, but they helped me greatly!"
We responded:
"Thank you so much for the kind review, Erica! I'm glad Olga could help you with both your auto and homeowners' insurance and make the process easy to understand, even with a few tech hiccups along the way. It means a lot to hear that you never felt rushed and that you’re seeing real savings while getting the coverage you want. We truly appreciate your trust and look forward to being here whenever you need anything! Thanks again!"
Profile photo of César Medrano Montepeque

César Medrano Montepeque

May 1, 2026

5  out of  5
rating by César Medrano Montepeque
"I would like to express my sincere appreciation to Maria for her outstanding service. From the very beginning, she was kind, professional, and truly dedicated. She explained everything patiently and I understood it all perfectly. Highly recommend!"
We responded:
"Thank you for your awesome review! We’re so glad you found a great price, on your car and I’ll be sure to share your kind words with Maria. We are here for all of your insurance and financial service's needs. Thanks again for the recommendation! "
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arianna torres

April 30, 2026

5  out of  5
rating by arianna torres
"I had a great experience working with Maria Castillo, the customer service manager at State Farm. From the start, she was incredibly kind, patient, and professional. She took the time to walk me through the entire process of setting up a new auto insurance policy and made sure I fully understood all of my options. What really stood out was how clearly she explained everything, coverage details, pricing, and what would best fit my needs. She never made me feel rushed and was always willing to answer my questions. Her friendly attitude and willingness to help made what could have been a stressful process feel easy and manageable. I truly appreciate her support and would highly recommend Maria to anyone looking for reliable and caring customer service."
We responded:
"Arianna, thank you for the wonderful review and for trusting us with your auto insurance! I'm thrilled to hear Maria made the process clear, stress-free, and tailored to your needs. I sincerely appreciate your recommendation, and we are always here if you have any questions or concerns. Thanks again!"
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grisela castaneda

April 29, 2026

5  out of  5
rating by grisela castaneda
"Olga, Darren and Marie were awesome! Highly recommend these folks!!! Joe Jachetti"
We responded:
"Thank you so much for the kind words and recommendation! We’re thrilled to hear Olga, Darren, and Maria provided an awesome experience. We truly appreciate your support and look forward to helping you again anytime."
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Henry M

April 24, 2026

5  out of  5
rating by Henry M
"I recently called about adding a motorcycle to my policy. Olga Bernabe took care of everything and made it really easy to go through the process, definitely recommend her and this agent."
We responded:
"Henry, thanks for taking the time to write this awesome review! I’m excited to hear Olga assisted you with your motorcycle and you were happy with the level of service provided. Thank you for your business!"
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waldys rivera

April 24, 2026

5  out of  5
rating by waldys rivera
"Excelent service Maria! Thank you !"
We responded:
"Thank you Waldys, for this amazing review! I’m so glad Maria was available to assist you. Please don’t hesitate to reach out when the need arises!"
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Francis Battaglia

April 23, 2026

5  out of  5
rating by Francis Battaglia
"Friendly and competent agent. Very knowledgeable helpful"
We responded:
"Thank Francis for your very kind review! We’re really glad you found a great price. We sincerely appreciate you choosing us for your car insurance and we look forward to helping you anytime you need us."
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Miguel Lorenzo

April 21, 2026

5  out of  5
rating by Miguel Lorenzo
"Maria was amazing made the process easy and smooth! Such a lovely person to talk to she made me feel good signing up with Statefarm, she’s the best!"
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear Maria made the process easy and smooth and helped you feel confident signing up with State Farm. We’ll be sure to share your kind words with her, she’ll really appreciate it. Thanks again for choosing us for your life and vehicle insurance!"
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Luis Diazs

April 19, 2026

5  out of  5
rating by Luis Diazs
"Muy amable la persona que me atendió María castillo me ayudó a resolver todas mis preguntas faciales y rápido."
We responded:
"Thank you for coming in today and leaving a review! I’m so glad that Maria was able to help you with your life insurance and answered all your questions. We appreciate your business!"
Profile photo of Johanna Romero Santiago

Johanna Romero Santiago

April 17, 2026

5  out of  5
rating by Johanna Romero Santiago
"Excelente Servicio, buena actitud y muy paciente y alegre en todo momento, gracias por su ayuda🫶"
We responded:
"Thank you for leaving us this amazing review! We sincerely appreciate you. "
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yusel juarez

April 9, 2026

5  out of  5
rating by yusel juarez
"Thank you Maria for all your help and being so kind it was great talking with you like always I appreciate you so much."
We responded:
"Yusel, thank you for taking the time to leave our office and Maria a review! It's so appreciated and we thank you for the opportunity to earn your business. Please don't hesitate to reach out with any questions or concerns."
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Rican Flow

April 3, 2026

5  out of  5
rating by Rican Flow
"Best place and customer service in Delaware state farm for the win great job"
We responded:
"Thank you so much for the excellent review! We sincerely appreciate your business. Please let us know if we can assist with any other insurance and financial services needs for you!"
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Janice Angelini

April 1, 2026

5  out of  5
rating by Janice Angelini
"Excellent customer service skills! Many thanks"
We responded:
"Janice, thanks so much for leaving us this great review! Anytime that we can help you with your insurance and financial service's needs, please reach out to us. Thank you for your business!"
Profile photo of matthew blakely

matthew blakely

April 1, 2026

5  out of  5
rating by matthew blakely
"Best Insurance company"
We responded:
"Thank you Matthew for the great review! We truly appreciate your trust and are glad we could help."
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Raquel

March 31, 2026

5  out of  5
rating by Raquel
"Dawn & her team were very courteous, professional, and knowledgeable. Awesome customer service!"
We responded:
"Thank you taking the time to leave us this amazing review! Please reach out to us for any questions and concerns. "
Profile photo of Lashonta Mitchell

Lashonta Mitchell

March 31, 2026

2  out of  5
rating by Lashonta Mitchell
"This experience has not been good at all.... I requested a copy of my application submitted for my quote. This has an impact on my premium. I was provided with the incorrect DOB by a rep when I called to reset my password and was unable to log in when I used this DOB to reset my password, which overall contributed to my rating. I had to call a few times (3-4) to receive my documentation in a legible format. Still, I have not received any confirmation of the application submitted for underwriting, to be secure (besides verbal confirmation) that the correct age was utilized for my quote. Not a good experience."
We responded:
"Lashonta, as we discussed today, I'm sorry that we didn't meet your expectations and the excellent customer service that we strive for each and every day. The information is correct in the system, and your insurance is rated accurately. Should you wish to discuss this further, please don't hesitate to reach out to me at the office. I'm happy to assist you. "
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Marilu Arizaga-Leon

March 30, 2026

5  out of  5
rating by Marilu Arizaga-Leon
"Always helpful, And smile at all times very nice 😊 thank you Maria C…."
We responded:
"Thank you, Marilu, for this awesome review! Please don't hesitate to reach out if you have any questions or concerns. We're here to help!"
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Carmen Mendoza

March 27, 2026

5  out of  5
rating by Carmen Mendoza
"Thanks Olga for being patient and kind. I had a great experience always !"
We responded:
"Thank you, Carmen, for being a valued part of the State Farm family. We love serving customers like you! – Dawn Jones - State Farm Insurance Agent"
Profile photo of Israel Taboada

Israel Taboada

March 26, 2026

5  out of  5
rating by Israel Taboada
"María is a great agent she was really helpful"
We responded:
"Thanks Israel, I agree, Maria is great to work with. I'm so glad that she was able to help you! Please don't hesitate to reach out to us for all of your insurance and financial services needs."